News

• MYSTERY SHOPPING

  Ever wondered what it is like to be on the other side of the counter in your business? Is it a case of when the cat’s away, the mice will play? Have your staff fire in their bellies and the right can-do attitude which leaves all your customers delirious with joy and wanting to come Continue Reading

• GOING THE EXTRA MILE

  ‘To go the extra mile’ is a very familiar phrase, but what are its origins? The most popular explanation is that it derives from the Bible and the Sermon on the Mount. Back in the 20’s BC, Roman law stipulated that your average, mildly fatigued Roman centurion could compel a passer-by to carry the centurion’s Continue Reading

• MORE THAN A FEELING

  Employers have long been aware of the link between motivated, engaged staff and tangible measures such as retention, attraction and bottom line performance. But now, there seems to be an increasing desire to pick up on the general mood and feeling in the workplace in order to improve productivity and culture. How many times have Continue Reading